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Returns and Exchanges

Returns or exchanges are not accepted after 60 days of the delivery date. For returns you may reach customer service at 1-844-377-8637, or via email at ksexton@excaliburstrong.com and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee.  The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your account.
We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at ksexton@excaliburstrong.com.

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. 

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. 



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